ph34 Privacy Policy

1 Introduction

ph34 ("ph34," "we," "us," "our") operates the online gaming platform accessible at ph34.cam, serving players across the Philippines — from Metro Manila to Cebu, Davao, and every province in between. We are committed to protecting the privacy and personal data of everyone who registers and plays on our platform.

This Privacy Policy ("Policy") describes the personal data ph34 collects about you when you use our Platform, how that data is used and stored, with whom it may be shared, and the rights you hold under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations.

This Policy applies to all personal data processing activities conducted by ph34 in connection with the ph34 Platform, including account registration, payments, gaming activity, customer support interactions, and marketing communications. It should be read in conjunction with ph34's Terms & Conditions, available at /terms-conditions.

By creating a ph34 Account or otherwise using the Platform, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not use the ph34 Platform.

2 Data Controller

ph34 is the data controller responsible for your personal data processed in connection with the ph34 Platform. As data controller, ph34 determines the purposes and means by which your personal data is processed.

ph34 has appointed a Data Protection Officer ("DPO") as required under the Philippine Data Privacy Act. The DPO is responsible for overseeing ph34's compliance with data privacy obligations and serves as the point of contact for data-related inquiries and complaints. The DPO may be reached via the contact details provided in Section 14 of this Policy.

3 Personal Data We Collect

ph34 collects personal data through several channels: directly from you during registration and account use, automatically from your device and browser when you access the Platform, and from third parties such as payment processors and identity verification services where necessary for compliance.

3.1 Data You Provide Directly

3.2 Data Collected Automatically

• Device and connection data: IP address, device type, operating system, browser type and version, mobile network operator.
• Usage data: Pages visited on ph34.cam, game sessions played, bet amounts placed, session duration, login times and logout times.
• Cookie and tracking data: Session identifiers, preferences cookies, analytical data from first-party analytics tools. See Section 9 for full cookie details.

3.3 Data from Third Parties

ph34 may receive personal data about you from third-party service providers, including: identity verification bureaus used for KYC purposes; fraud detection and anti-money laundering screening services; payment processors handling GCash, Maya, and bank transactions; and game providers who process gaming activity data on ph34's behalf.

4 How We Use Your Personal Data

ph34 uses the personal data it collects for the following purposes:

1. Account Registration and Management. To create and maintain your ph34 Account, verify your identity, manage your Account settings, and process your login and session activity securely.
2. Payment Processing. To process deposits made via GCash, Maya, BPI, BDO, Metrobank, InstaPay, PesoNet, and other accepted payment channels, and to process withdrawal requests to your registered payment method.
3. KYC and Regulatory Compliance. To verify your identity and age (21+ as required under Philippine gambling regulations), comply with PAGCOR requirements, meet anti-money laundering (AML) obligations, and respond to lawful requests from Philippine regulatory authorities.
4. Fraud Prevention and Security. To detect, investigate, and prevent fraudulent transactions, bonus abuse, multiple account creation, unauthorized access attempts, and other prohibited conduct on the Platform.
5. Customer Support. To respond to your inquiries, resolve disputes, and provide technical assistance through live chat and email.
6. Responsible Gaming. To administer deposit limits, session reminders, loss caps, and self-exclusion settings that you configure in your Account, and to monitor for signs of problem gambling behaviour where we are required to do so under applicable law.
7. Platform Improvement. To analyze aggregate usage data, identify technical issues, improve platform performance, and develop new gaming features — using data in anonymised or pseudonymised form where possible.
8. Marketing Communications. To send you promotional emails, SMS notifications, or in-platform messages about ph34 offers, new games, and upcoming events — only where you have provided explicit consent. You may withdraw marketing consent at any time through your Account settings.

5 Legal Bases for Processing

Under the Philippine Data Privacy Act, ph34 must have a lawful basis for processing your personal data. The primary legal bases ph34 relies on are:

• Contractual Necessity. Processing that is necessary to perform the contract between you and ph34 — including account management, payment processing, and customer support.
• Legal Obligation. Processing required for ph34 to comply with applicable Philippine law, including PAGCOR regulations, AML laws, tax obligations, and data retention requirements.
• Legitimate Interest. Processing necessary for ph34's legitimate business interests, including fraud prevention, platform security, and product improvement — where such interests are not overridden by your rights and interests.
• Consent. Processing for direct marketing and non-essential cookies, where you have given explicit and informed consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6 Sharing Your Personal Data

ph34 does not sell, rent, or trade your personal data to any third party for their independent commercial purposes. ph34 may share your personal data only in the following circumstances:

1. Service Providers. ph34 engages third-party service providers who process personal data on ph34's behalf under written data processing agreements. These include payment processors (GCash, Maya, and banking partners), identity verification providers, fraud screening services, cloud hosting providers, and customer support tools. These providers may only process your data for the specific purposes instructed by ph34.
2. Game Providers. Licensed game content providers whose games are accessible through ph34 may process limited gaming session data (bet amounts, game results) to operate the game on a technical level. Game providers are required to handle such data in accordance with applicable privacy law and their own privacy commitments.
3. Regulatory Authorities. ph34 will disclose personal data to PAGCOR, the National Privacy Commission of the Philippines, law enforcement agencies, or other competent governmental authorities where required to do so by law or valid legal process. ph34 will notify you of such disclosure where legally permitted.
4. Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of ph34's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. ph34 will provide notice of any such transfer that materially affects your rights.

7 Data Retention

ph34 retains your personal data for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable Philippine law, whichever is longer. The following general retention periods apply:

Upon expiry of the applicable retention period, ph34 will securely delete or anonymise personal data so that it can no longer be associated with an identifiable individual.

8 Data Security

ph34 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in transit: All data transmitted between your device and ph34's servers is encrypted using TLS 1.2 or higher (256-bit SSL).
• Encryption at rest: Sensitive personal data including passwords, payment references, and identity documents are stored using industry-standard encryption at rest.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. All access is logged and audited.
• Two-factor authentication: ph34 offers and encourages the use of SMS-based two-factor authentication on all player accounts to prevent unauthorized access.
• Security testing: ph34 conducts regular penetration testing and vulnerability assessments of Platform systems.
• Breach procedures: In the event of a personal data breach that poses a risk to your rights, ph34 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware, and will notify affected Players without undue delay, as required by the Philippine Data Privacy Act.

9 Cookies & Tracking Technologies

ph34 uses cookies and similar tracking technologies to operate essential Platform functions, analyze usage patterns, and (where you consent) remember your preferences across sessions. The following types of cookies are used:

1. Essential Cookies. Strictly necessary for the Platform to function — including session management (keeping you logged in), security tokens, and load balancing. These cookies cannot be disabled without materially impairing Platform functionality. No consent is required for essential cookies.
2. Analytical Cookies. Used to collect aggregated, anonymised data about how players navigate the Platform — page visit frequency, session duration, and feature usage. This data helps ph34 improve Platform performance and user experience. Analytical cookies are enabled only with your consent.
3. Preference Cookies. Remember your language and display preferences, so you don't have to re-configure settings on each visit. Enabled only with your consent.
4. Marketing Cookies. Used to deliver relevant promotional content to you within the ph34 Platform. ph34 does not deploy third-party advertising network cookies. Enabled only with your express consent.

You may manage or withdraw your cookie consent at any time through your browser settings. Please note that disabling essential cookies will affect your ability to use the Platform. For instructions on managing cookies in your browser, refer to your browser's help documentation.

10 Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph34. To exercise any of these rights, submit a request to [email protected] with the subject line "Data Privacy Request."

11 Minors and Age Restrictions

The ph34 Platform is strictly for adults aged twenty-one (21) and above, as required under Philippine gambling regulations and PAGCOR guidelines. ph34 does not knowingly collect, use, or store personal data from any person under the age of 21.

If ph34 discovers or has reasonable grounds to believe that personal data has been submitted by or on behalf of a person under 21 years of age, the associated Account will be immediately suspended and all personal data collected from that individual will be securely deleted to the extent permitted by legal retention obligations.

12 Cross-Border Data Transfers

ph34 primarily processes your personal data within the Philippines. In some cases, your data may be transferred to or processed in countries outside the Philippines — for example, where ph34 uses a game provider or cloud hosting service whose infrastructure is located abroad.

Any cross-border transfer of personal data by ph34 is subject to appropriate safeguards in compliance with the Philippine Data Privacy Act, including the use of contractual clauses that impose data protection obligations equivalent to those applicable in the Philippines. ph34 will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without your consent or another lawful basis.

13 Changes to This Privacy Policy

ph34 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. The effective date at the top of this document will be updated whenever material changes are made.

Where changes are material — meaning they significantly affect your rights or how your data is used — ph34 will provide notice to registered players via the email address on file or via a prominent in-Platform notice, no less than fourteen (14) days before the changes take effect.

Continued use of the ph34 Platform after the effective date of any updated Privacy Policy constitutes acknowledgment of the revised Policy. You are encouraged to review this page periodically. The most current version of the Privacy Policy is always available at ph34.cam/privacy-policy.

14 Contact & Complaints

For any questions, concerns, or requests related to this Privacy Policy or ph34's handling of your personal data, please contact us through any of the following channels:

• Email (preferred for formal requests): [email protected] — use subject line "Data Privacy Request." Responded to within 24 hours; formal requests resolved within 30 calendar days.
• Live Chat: Available 24 hours a day, 7 days a week via the ph34 Platform. Filipino-speaking agents available at all times.

If you are not satisfied with ph34's response to your privacy concern or believe that ph34 has violated your rights under the Philippine Data Privacy Act, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. Information on filing a complaint with the NPC is available at the NPC's official website.